12 KPIs Every CPAP Program Should Track Monthly
What gets measured gets managed. But tracking everything wastes time. Here are the 12 metrics that actually matter for CPAP program success.
Compliance Metrics
1. Overall Compliance Rate
What it is: Percentage of patients meeting 4+ hours/night, 70% of nights criteria.
Target: >70%
Red flag: <55%
Why it matters: Compliance drives everything else, from Medicare reimbursement to resupply revenue.
2. First-Week Compliance
What it is: Percentage of new patients meeting compliance in their first 7 days.
Target: >65%
Red flag: <50%
Why it matters: First-week success predicts long-term retention. Intervene early with struggling patients.
3. 90-Day Medicare Compliance
What it is: Percentage of Medicare patients meeting compliance at the 90-day mark.
Target: >75%
Red flag: <60%
Why it matters: Missing this deadline means no continued coverage, patient churn, and lost revenue.
Revenue Metrics
4. Revenue Per Patient (Monthly)
What it is: Total revenue divided by active patient count.
Target: >$150/month (with RPM billing)
Red flag: <$80/month
Why it matters: Shows overall program efficiency. Low numbers indicate billing gaps or resupply leakage.
5. RPM Capture Rate
What it is: Percentage of eligible patients with billed RPM services.
Target: >60%
Red flag: <30%
Why it matters: RPM is your highest-margin revenue stream. Low capture rate means leaving money on the table.
6. Resupply Reorder Rate
What it is: Percentage of patients who reorder supplies within expected timeframe.
Target: >50%
Red flag: <25%
Why it matters: Resupply is recurring revenue. Low rates mean patients buying elsewhere or not replacing equipment.
Operational Metrics
7. Time to First Contact
What it is: Average days between patient referral and first appointment/setup.
Target: <5 business days
Red flag: >10 business days
Why it matters: Faster setup means better outcomes and stronger referral relationships.
8. Calls Per Patient Per Month
What it is: Average coaching/support calls per active patient.
Target: 1-2 calls for established patients, 4-6 for new patients (first 90 days)
Red flag: <0.5 or >4 (inefficiency in either direction)
Why it matters: Too few calls hurt compliance. Too many waste resources.
9. Call Answer Rate
What it is: Percentage of outbound calls answered by patients.
Target: >40%
Red flag: <20%
Why it matters: Low rates indicate wrong contact times, outdated numbers, or disengaged patients.
Patient Metrics
10. 30-Day Retention Rate
What it is: Percentage of new patients still active at 30 days.
Target: >90%
Red flag: <75%
Why it matters: Early churn kills ROI. You've invested in equipment and setup, losing patients quickly means losses.
11. Patient Satisfaction Score
What it is: Average score from patient surveys (1-10 or NPS).
Target: >8/10 or NPS >40
Red flag: <6/10 or NPS <10
Why it matters: Satisfied patients stay, reorder, and refer. Dissatisfied patients churn and complain to referral sources.
12. Referral-to-Setup Conversion
What it is: Percentage of referrals that complete CPAP setup.
Target: >80%
Red flag: <60%
Why it matters: Low conversion means referral sources see poor follow-through, damaging relationships.
Building Your Dashboard
Track these monthly at minimum. Weekly for critical metrics (compliance, new patient calls).
Visualization Tips
Trend lines: Show 6-12 month trends, not just current values.
Color coding: Green (at target), yellow (approaching red flag), red (action needed).
Benchmarks: Compare against your own history and industry standards.
Action Framework
For each KPI below target:
- Identify root cause: Why is this metric struggling?
- Define intervention: What specific action will address it?
- Assign owner: Who is responsible for improvement?
- Set timeline: When will we review progress?
- Measure impact: Did the intervention work?
Sample Monthly Review
Every month, answer these questions:
- Which KPIs are in the red zone?
- What patterns do we see across metrics?
- What interventions are working?
- What should we try next month?
- Do we need to adjust targets?
Drift dashboards show all 12 KPIs in real-time. No spreadsheet maintenance required. [See your metrics →](/support)