Drift is a cloud-based CPAP (Continuous Positive Airway Pressure) compliance monitoring platform designed to help patients, healthcare providers, and organizations track and improve patient adherence to sleep apnea therapy. The Service includes:

• Patient compliance portal and dashboard
• Real-time CPAP device data monitoring and analytics
• Compliance alerts and notifications
• Provider management and reporting tools
• Integration with CPAP devices and health management systems
• Voice AI-powered patient engagement and follow-up

Drift serves multiple user types: patients, healthcare providers, administrative staff, and organizational administrators. Different features and access levels may apply depending on your user role. You are responsible for using only the features and data available to your account role.

Drift is a compliance monitoring tool only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. The Service requires compatible CPAP devices and internet connectivity to function. We do not guarantee uninterrupted Service availability.

To use certain features of Drift, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.

You represent and warrant that you have the legal authority to accept these Terms on behalf of yourself or your organization. If you are accessing Drift on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You agree to:

• Provide accurate and complete information during account registration
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account or password
• Use the Service only for its intended purposes
• Comply with all applicable laws and regulations
• Not use the Service for any unlawful or fraudulent activities
• Not attempt to gain unauthorized access to the Service or harm other users

For healthcare providers and organizations, account verification and credentialing may be required. We reserve the right to verify credentials and suspend accounts that fail verification.

The information provided through Drift, including compliance data, analytics, and notifications, is for informational purposes only and should not be construed as medical advice. Always consult with a qualified healthcare professional for any health concerns or before making medical decisions.

Healthcare providers using Drift remain solely responsible for patient care, diagnosis, treatment decisions, and clinical judgment. Drift is a tool to assist with compliance monitoring only. Providers must independently evaluate and verify all patient information and make clinical decisions based on comprehensive patient assessment.

Any communications from Drift regarding compliance, reminders, or suggestions are educational in nature and do not constitute medical treatment or professional medical advice. Patients should always consult their healthcare provider with questions or concerns.

If you are experiencing a medical emergency, please call emergency services (911 in the United States) or go to the nearest emergency room. Do not rely on Drift for emergency medical assistance.

Your use of Drift is also governed by our Privacy Policy, which describes how we collect, use, process, and protect your personal and health information. Please review our Privacy Policy at /privacy for complete details.

We take the protection of health information seriously and implement appropriate technical, administrative, and physical safeguards to protect patient data. Drift complies with applicable healthcare privacy regulations including HIPAA (Health Insurance Portability and Accountability Act), where applicable.

We retain user data in accordance with our data retention policies and applicable law. Upon account termination, we will delete or anonymize your personal information as required by law, unless retention is required for legal or regulatory compliance.

We use industry-standard security measures including encryption, secure data centers, access controls, and regular security assessments. However, no system is completely secure. We cannot guarantee absolute security of all data. You use Drift at your own risk.

Drift may integrate with third-party services including CPAP device manufacturers, health platforms, and communication services. Your use of these integrations is subject to those third parties' terms and privacy policies. We are not responsible for third-party practices.

Drift and all content, features, functionality, software, designs, and materials included in the Service are the exclusive property of iSleep Health Services or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Drift for your personal or professional purposes in accordance with these Terms. This license does not include the right to:

• Reproduce, copy, or duplicate any content
• Modify, adapt, or create derivative works
• Reverse engineer, decompile, or attempt to discover source code or algorithms
• Distribute, sell, or resell the Service or content
• Use the Service for competitive purposes

You may not remove, alter, or obscure any copyright, trademark, or proprietary notices on Drift. You must retain all copyright and proprietary notices on any copies of materials you download or print from the Service.

By submitting content to Drift (such as patient data, notes, or communications), you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display such content for the purpose of providing and improving the Service. You remain the owner of your content and are responsible for ensuring you have the right to submit it.

DRIFT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that Drift will be uninterrupted, error-free, secure, or that defects will be corrected. We do not guarantee that the Service will help improve patient compliance or achieve any particular outcome.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ISLEEP HEALTH SERVICES, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE DRIFT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF DRIFT SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS LESS.

We are not liable for any clinical outcomes, patient harm, adverse events, or medical consequences arising from patient use of CPAP therapy or from use of Drift. Healthcare providers are solely responsible for clinical decision-making and patient outcomes.

You may terminate your Drift account at any time by contacting us or through your account settings. Upon termination, your right to use the Service will cease immediately. You remain liable for any outstanding fees or obligations.

We may suspend or terminate your account and access to Drift without notice if:

• You violate these Terms or any applicable law
• You engage in fraudulent or harmful activities
• Your account remains inactive for an extended period
• You fail to pay fees or maintain accurate account information
• We determine, in our sole discretion, that your use creates risk to other users
• You lose required credentials, licenses, or authorization

Upon termination, all rights granted to you under these Terms terminate immediately. Sections that by their nature should survive termination (such as limitations of liability, indemnification, and intellectual property provisions) will survive.

We will retain your data as required by law. Patient records may be retained for the retention periods required by healthcare regulations. You may request data deletion subject to legal and regulatory requirements.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. For significant changes that affect your rights or obligations, we will provide additional notice, such as by email or prominent posting.

Your continued use of Drift after changes to these Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

If we make material changes that negatively impact your use of Drift or reduce protections provided to patient data, we will provide at least 30 days' notice before the changes take effect.

For questions about these Terms of Service, privacy concerns, data requests, or other matters, please contact us:

For data privacy inquiries and HIPAA-related concerns, you may contact our designated compliance officer at privacy@isleephealth.com.

We will respond to inquiries and requests within applicable legal timeframes, as required by law.