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Automated Engagement

AI-Powered Outreach

Never miss an at-risk patient again. Drift's AI sends personalized messages at the right time, schedules calls automatically, and keeps patients engaged.

See AI in Action
AI Assistant
Just now

Detected: James Wilson's usage dropped below 4 hours for 3 consecutive nights. Sending personalized encouragement message.

SMS Sent
2 min ago

"Hi James, we noticed your CPAP usage has been a bit lower this week. Need help with mask fit or comfort? Reply HELP or call us at (555) 123-4567."

Call Scheduled
5 min ago

Patient responded "HELP". Coaching call scheduled for tomorrow at 2:00 PM with respiratory therapist.

The Patient Outreach Challenge

67%
of at-risk patients never receive timely outreach
4.2hrs
weekly spent on manual patient calls per staff member
28%
of outreach calls go to voicemail and are never returned

Intelligent, Automated Patient Engagement

Drift's AI watches for compliance issues and reaches out before you even know there's a problem.

Smart Triggers

AI monitors every patient for signs of trouble: usage drops, missed nights, approaching deadlines. Outreach happens automatically when patterns emerge.

  • Usage drop detection
  • Medicare deadline warnings
  • Device sync monitoring

Personalized Messages

Every message is tailored to the patient's situation. Not generic reminders, but specific, actionable communication that gets responses.

  • Patient name and context
  • Specific issue addressing
  • Clear next steps

Optimal Timing

AI learns when each patient is most likely to respond. Messages go out at the right time, not just when your staff is available.

  • Response time learning
  • Time zone awareness
  • Do-not-disturb respect

Seamless Escalation

When AI outreach needs human follow-up, calls are scheduled automatically. Staff see context from previous messages before picking up the phone.

  • Auto call scheduling
  • Full conversation history
  • Priority queueing

Every Channel, One Platform

SMS

98% open rate. Perfect for quick reminders and two-way conversations.

Email

Detailed updates, educational content, and therapy summaries.

Phone

Scheduled coaching calls with full patient context for your team.

AI Outreach Results

  • 85%
    Patient response rate
    Compared to 28% for manual outreach calls
  • 3.5x
    More patients contacted per day
    AI handles volume, staff handles complexity
  • 62%
    Reduction in non-compliance events
    Early intervention prevents failures

Weekly Outreach Summary

SMS sent847
Responses received720 (85%)
Calls scheduled42
Issues resolved (no call)678

Let AI do the heavy lifting

See how Drift's AI outreach can help you reach more patients, improve compliance, and free your staff for high-value work.

Schedule a DemoView All Features